Use this guide to understand how Tilly Cara (Tilly Cara) ships orders within the US and to eligible international addresses.

Delivery coverage

We primarily ship to addresses in the United States. Selected international destinations may be available at checkout when a shipping rate is offered for your address.

We do not ship to destinations that cannot be selected at checkout, or where no carrier rate is returned. Contact vuq17197@gmail.com before ordering if you are unsure.

Fulfillment timeline

Step 1 — warehouse processing completes within 1-3 business days after payment is confirmed.

Step 2 — after tracking starts, delivery is typically 4-6 business days after the order ships for typical in-stock parcels to standard U.S. addresses. Estimates only — weather, carrier capacity, and product size can change timing.

Processing days exclude weekends and U.S. public holidays.

Cost of shipping

Free standard shipping on all orders. No minimum purchase is required.

Extra charges for heavy/oversized/freight items appear at checkout before you pay when applicable.

Carriers & tracking

We ship via major parcel carriers (USPS, UPS, FedEx, or equivalent). The carrier for your order appears on the shipping confirmation. Tracking is emailed when the package ships (allow up to 24 hours for carrier activation).

Delivery issues

If tracking stops or the parcel is declared lost, Email vuq17197@gmail.com within 30 days of the ship date with your order number and tracking. For damage, keep packaging and send photos.

You are responsible for a complete shipping address. Contact us within 24 hours of ordering to correct an address before shipment.

Packaging & special cases

Items are packed for safe handling by the carrier from our facility to your address.

Multi-item orders may ship in more than one package. International duties/taxes (if any) are the customer’s responsibility unless stated at checkout.